Client 360 MDM Specialist - Leading Insurance Firm (APAC)

Our client is a leading global financial services organisation with a strong focus on technology, security, and operational excellence. They provide a fast-paced, professional environment with exposure to enterprise-scale IT systems and global users.

Stakeholder Engagement & Business Requirements (40% of role)

- Lead comprehensive stakeholder discovery sessions with marketing, sales, customer service, analytics, and executive teams

- Facilitate detailed requirements gathering workshops to understand current pain points and future data needs

- Document detailed functional requirements including business rules, data definitions, and success criteria

- Create requirement validation sessions and obtain formal business sign-offs before technical implementation

- Manage ongoing requirement changes and assess business impact throughout project lifecycle

- Develop user stories and acceptance criteria that clearly communicate business needs to technical teams

- Maintain requirements traceability matrix ensuring all business needs are addressed in technical solutions

Client Data Profiling & Quality Analysis (30% of role)

- Conduct client data profiling to understand current data landscape and quality issues

- Perform data quality assessments to identify gaps affecting business requirements

- Design matching and unmatching strategies based on business use case requirements

- Identify data patterns and anomalies that impact stakeholder objectives

- Present data profiling findings to stakeholders in business-friendly formats

Technical Team Collaboration & Coordination (30% of role)

- Serve as primary liaison between business stakeholders and technical development teams

- Translate business requirements into technical specifications that development teams can implement

- Participate in technical design sessions to ensure proposed solutions meet business requirements

- Coordinate with data engineering, architecture, and development teams on MDM platform implementation

- Review technical deliverables to ensure alignment with documented business requirements

- Facilitate regular sync meetings between business and technical teams throughout project lifecycle

- Manage technical requirement clarifications and ensure timely resolution of ambiguities

- Support user acceptance testing by coordinating business user involvement in technical validation

Business Analysis & Stakeholder Management

- 8+ years of experience in business analysis with focus on data management or customer data projects

- Proven track record of stakeholder management across multiple business functions and organizational levels

- Expert-level requirements gathering skills including facilitation, interviewing, and documentation techniques

- Experience managing competing stakeholder priorities and achieving consensus on requirements

- Strong change management capabilities for handling evolving business requirements

- Demonstrated ability to influence without authority and build consensus among diverse teams

Technical Collaboration Skills

- Experience working with technical teams on data management, MDM, or analytics projects

- Ability to translate between business and technical languages*and concepts

-*Understanding of agile/scrum methodologies

- Familiarity with technical concepts including data modeling, APIs, data integration, and system architecture

- Experience in technical requirement validation and user acceptance testing coordination

- Knowledge of data governance and data quality technical implementations

Domain Knowledge

- Customer/Client data domain expertise** including understanding of customer lifecycle, segmentation, and marketing use cases

-MDM platform familiarity (Informatica, Profisee, Stibo Systems) from a business user and requirements perspective

- Data quality and matching concepts with ability to define business rules and matching criteria

- Marketing technology stack understanding including CRM, marketing automation, and analytics platforms

- Regulatory compliance knowledge (GDPR, CCPA) as it relates to customer data requirements

- Familiar with AWS Cloud

Communication & Documentation Skills

- Exceptional written and verbal communication with ability to present to executives and technical teams

- Expert documentation skills for creating clear, comprehensive requirement specifications

- Meeting facilitation and workshop leadership experience with large, diverse groups

- Presentation skills for communicating complex requirements to various audiences

- Conflict resolution abilities for managing disagreements between stakeholders and technical teams

Confidential