Client Onboarding Officer

Client Onboarding Officer

Our client is a leading financial organisation committed to delivering exceptional service and maintaining high standards across its operations. The organisation values teamwork, attention to detail, and a client-focused approach. This role involves supporting the client onboarding process for standard sensitive accounts, ensuring a smooth and compliant experience for clients. The position is vital in maintaining high service standards, coordinating multiple stakeholders, and producing accurate documentation. The role offers an opportunity to develop expertise in KYC operations and risk assessment within a dynamic environment.

Role Overview:
This position supports the client onboarding team in managing the end-to-end process for new client accounts, ensuring compliance and efficiency. The successful candidate will act as a key point of contact for onboarding activities, collaborating with various internal functions to uphold service quality and regulatory standards.

Key Skills & Experience:
• Minimum 1 year of relevant work experience
• Strong understanding of account documentation, due diligence, and AML requirements
• Knowledge of WM products and customer types preferred
• Fluent in English, with good command of Mandarin a plus
• Excellent communication and interpersonal skills
• Strong analytical and risk awareness
• Proficient in Excel and PC skills
• High attention to detail and ability to work under pressure
• Adaptability to changing environments and handling high volumes of requests

Key Responsibilities:
• Perform diverse CDD functions in wealth management
• Ensure high-quality KYC documentation in line with policies and procedures
• Meet predefined SLA during final review of KYC files
• Liaise with compliance and other senior stakeholders for approvals
• Prepare documents and facilitate KYC approvals (CAC/eCAC)
• Escalate risks and issues promptly to line management
• Support continuous improvement and handle various initiatives
• Collaborate effectively with team members and stakeholders to deliver a seamless onboarding experience

Requirements:
• Right to work in the applicable region
• At least 1 year of relevant experience
• Bachelor's degree or professional qualification
• Familiarity with AML and Anti-Money Laundering regulations
• Willingness to work on-site as required
• Availability to start from 21/05/2026

Interested candidates are encouraged to apply now to join a dedicated team committed to delivering top-tier onboarding services in a fast-paced environment.