Client Service Manager - Top FI Firm

• International and dynamic working environment
• Competitive packages and benefits

About Our Client

Our client is one of the global leading financial institutions that provides pension and market services solutions. They are looking for a Client Service Manager to handle client relationship management and strategically enhance overall customer experience to meet service requirements and maximize revenue potential. Their clients include the world's largest corporations, pension funds and financial institutions and they leverage their expertise and advanced digital platforms to ensure a seamless user experience and superior outcomes. The role plays a major role in meeting client objectives and enhancing the overall customer experience for the group.

Job Description

• Responsible for delivering premium client services to the clients to meet service requirements and maximize revenue potential
• Strategically enhance overall customer experience by improving communication development processes and offering customizable service solutions
• Manage client expectations, negotiate service level agreements, account planning, cross selling and strategic initiatives
• Act as first point of contact on all client related matters; build and maintain strong working relationships with client contacts
• Handle client complaints and relevant client reportings
• Identify revenue and service opportunities for new and existing clients
• Assist in project management and support per requested

The Successful Applicant

• Bachelor's degree with major in business administration, consulting or relevant discipline
• At least 10+ years of working experience in client servicing/ relationship management/ stakeholder management with strong pension fund knowledge (ORSO/ MPF) within insurance/ FI industry
• Experience in complaint handling/ call centre/ client reportings preferred
• Strong interpersonal, communication, relationship management and presentations skills
• Strong client consultation and stakeholder management skills
• Outstanding facilitation, negotiation, influencing skills

What's on Offer

• International and dynamic working environment
• Challenging and stimulating job tasks
• Competitive packages and benefits
• Medical benefits
• 18 days AL