Client Services Manager - Global Hedge Fund

Qualifications:

• Approximately 5 years of direct experience servicing institutional clients at a leading investment management firm, investment bank, or fund administrator
• Detailed knowledge of:
• inputs and processes to produce and distribute fund management reporting
• common investor queries related to servicing and reporting
• High standards for quality control, efficiency, and timeliness
• Outgoing / personable / well-spoken and able to liaise well with internal teams as the role will work closely with operations and compliance
• Fluent level written and spoken English
• Strong Excel and PowerPoint skills

Role:

• Specific elements of client servicing for existing investors:
• Support the production of standard reporting such as quarterly newsletters, monthly reports, marketing presentations, and weekly NAV estimates
• Handle ad hoc reporting requests such as DDQs (quarterly and annual) and other one-off reporting items as requested by investors
• Support daily responses to ad hoc investor inquiries that come into the investor email inbox
• Support the day-to-day relationship with the fund administrator, including supervision of the investor quarterly dealing inflows / outflows process (though the administrator handles the bulk of this work, we do a check to make sure all is correct)
• Assist in AML / FATCA documentation reviews / requests and chasing responses from clients for the Administrator's review
• Support maintenance of the CRM system, including contact details and distribution lists
• Support other special projects from time to time that the broader non-investment team is working on. These ad hoc projects can include data performance analytics, and other investor related compliance topics.