Client Services Manager - Hang Seng Bank (HK)

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking - Chief Administration Office

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Client Services Manager .

Principal responsibilities

• Lead comprehensive process reviews and reengineer the customer onboarding process flow to identify and implement streamlining opportunities, enhancing the overall customer experience.
• Drive end-to-end project delivery for New to Bank process improvement initiatives, ensuring timely and effective execution.
• Perform workflow analysis across other operational processes to identify further improvement areas and support operational efficiency.
• Oversee governance activities and collaborate closely with Operations to ensure service delivery aligns with business expectations and standards.
• Produce and manage management information (MI), regular updates to Regional and Group offices, and prepare management reports, presentations, papers, and periodic updates for the senior management.

Requirements

• University degree in Business Administration or related disciplines
• Proven years of work experience in providing high standard of customer service and project management preferred
• Knowledge in commercial banking, and Anti-Money Laundering (AML) / Know Your Customer (KYC) regulatory requirements on corporate customers
• Project management experience is highly preferred, with a proven track record of delivering process improvements
• Strong logical thinking and problem-solving skills, with the ability to analyse complex issues and develop practical solutions
• Strong self-motivation, with good communication and interpersonal skills
• High level of attentiveness to detail, with strong business sense and ability to make sensible business judgments
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Proficiency in both English and Chinese; fluency in Putonghua is an advantage

You'll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

CMB