Clinic CS Officer / Supervisor / Manager (Medical Services)

My client is an established medical service provider with medical/ specialist services.

Working with the CA and CS teams, you will be responsible for providing f2f customer services, managing day-to-day operations, and answering customer enquiries in medical clinic depending on experiences.

Client Details

My client is an established medical service provider with medical/ specialist services.

Description

• Oversee / Manage Concierge services at the clinic
• Appointment booking and cross selling and answer general enquires
• Initiative to collaborate with stakeholders to ensure service delivery meets industry and professional standard.
• Resolve complaints ethically and professionally
• Regular review & develop policy / guidelines
• Enrich frontline staff's service and knowledge through training and coaching

Profile

• A minimum of 3-5 years of relevant experience with 5 years of managerial level in customer service field.
• Healthcare / medical / insurance / Hospitality / luxury retail background are preferred
• Strong operation management and people management skill
• Excellent communication and customer-service skills
• Good computer skills including MS Office
• Excellent command of written and spoken Chinese and English
• Candidates with less experiences will be considered as CS Officer/ Clinic Assistant

Job Offer

• Permanent position with bonus scheme in place
• Medical benefits
• Prime location

• To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Janice Chan on +852 2848 4781.