Concierge Officer (Club House Officer)

Hong Kong Housing Society is a non-government organization aiming to serve the needs of the Hong Kong community in housing and related services. We strive to be a world-class housing solution provider and innovator with leadership in quality, value for money and management. We put Customer , Quality , Talent and Prudence as the core values that support our guiding principles.

The Job:

• Monitor the reception counters / club facilities and maintain clerical support to the daily operation. Shift duty is required.
• Foster quality customer services and enhance relationship with members.
• Lead and coordinate the concierge service to provide one-stop services to residents, members and stakeholders of the Hub and Club.
• To organize and execute recreational programs and activities.
• Handle tenants and passers-by’s visits/enquiries by explaining relevant policies and procedures.
• Follow up members’ complaints or special requests, partner with colleagues to visit the tenants when necessary.
• Attend tenants’ meeting and liaise with tenants’ committee.
• Ensure fees, petty cash, repair charges and miscellaneous charges accurately.
• Provide assistance to Manager to oversee the team performance and monitor sites facilities.

The Person:

• Diploma/Degree Holder with at least 1 year’s customer services experience, preferable in facility management/ managing clubhouse or recreational facilities/hotel management.
• Good PC knowledge including Word Processing, Excel and Powerpoint.
• Proficient in English, Chinese and Putonghua.
• With confidence and able to communicate from different customers.
• Good communication, co-ordination, negotiation and interpersonal skills.
• Mature, service-oriented, good telephone manner, a team player.
• Attentive to details, systematic and willing to follow through tasks independently.
• Energetic with good customer services.
  

Attractive remuneration package will be offered to suitable candidates. To apply, please submit online application: or send your application with full resume and reference quoted to Human Resources Manager by fax: 2882 4466 .

You are welcome to visit our website to learn more about us.

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society’s personal data policies which is available in our website and obtainable upon request. Please refer to the Policy Statement on Employment Related Data under Personal Data (Privacy) Ordinance in our website.