Content Designer

Key responsibilities

• Write and edit digital content, including copy for user experience (UX) design, microcopy and instructional text in English, Traditional and Simplified Chinese that guides users through our digital products


• Ensure consistency and clarity of language across different platforms, including website, mobile app and other digital interfaces


• Contribute to the development and maintenance of content style guides, shape and adopt the Hang Seng tone of voice 


• Collaborate with UX designers and researchers to provide concise copy on wireframes for usability testing


• Participate in user testing and iterate on copy based on user feedback and data insights


• Quality control and assurance on own and teams’ work, including peer review as required


• Work across multiple projects at the same time and prioritise effectively 

Requirements

• Bachelor degree in Interaction Design, English, Communications, Journalism or a related discipline


• 4+ years of experience in copy editing and/or copywriting, preferably with a focus in UX writing and in FinTech industry


• Excellent command of written Traditional Chinese, Simplified Chinese and English 


• Ability to simplify detailed and complex requirements into concise digital copy that fits well within the UI elements


• Understanding of UX and digital design best practices


• Be open to receiving feedback and constructive criticism


• Ability to clearly and effectively communicate ideas and solutions to stakeholders


• Strong relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities


• Passionate in AI and its evolving landscape to drive adoption of new technology into workflow.


• Working knowledge in UI/UX Software (Sketch, Photoshop, InDesign, Figma, etc.)


• Passionate about all things UI/UX and other areas of design and innovation


• Good time management and prioritisation of projects and tasks


• Understanding of agile / scrum methodology


• Strong online portfolio available for viewing


• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery