WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Maker - Prepare and collect customer information to compile replies to enquiries from regulatory authorities/solicitors and prepare negative data upload files.
Checker - Assist Section Head to supervise the workflow of the section, check and sign the output performed by maker.

Maker - Reply Letter Process

• Collect customer information from Branches / Business Units and prepare reply letters to regulatory authorities/law firms

• Print bank statements and reports from COLD for replying to enquiries

• Retrieve account information from various systems

• Follow-up copying charges and relative update

Maker - Negative Data Handling Process and De-registration Process

• Maintain and update data information to Negative System

• Input and update negative data update in CIF System

• Print negative data matching reports and perform preliminary checking

• Handle de-registration process for bankruptcy/winding-up cases

Maker - Others

• Answer enquiries from regulatory authorities/law firms, branches, and various business units

• File and DIM documents of the section

• Housekeeping all the documents in warehouse

Checker - Reply Letter Process

• Check and sign various reply letters to regulatory authorities/law firms and various court orders

• Certify true copy of customer bank statements to regulatory authorities/law firms

• Set and reset account code, critical message and perform hold/ release funds on SAFE

Checker

• Negative Data Handling Process and De-registration Process

• Check negative data upload files and review the negative data matching reports

• Check negative data update reports

• Review de-registration working documents performed by maker

• Answer enquiries from regulatory authorities, branches and various business units

• File and DIM documents of the section

• Housekeeping all the documents in warehouse

Who you are

• A degree in Business Administration, Operations Management, or a related field

• At least 3 years of experience in process management, operations, or a related field

• Proven track record of process improvement and implementation

• Strong analytical and problem-solving skills, with the ability to think creatively

• Excellent communication and interpersonal skills, with the ability to influence stakeholders

• Experience with process mapping tools and techniques, such as Lean or Six Sigma

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.