Contract Customer Service Officer (1-year)

Job Responsibilities

• Handle daily operation of reception in a professional manner


• Greet and direct visitors appropriately


• Customer Communication Management
  
  
  
  
  • 
    

    Respond to customer inquiries via email or Live Chat. Ensure clear, courteous, and timely communication with customers, maintain records of interactions, follow up on requests or complaints, and support a positive customer experience at all touchpoints.

    
    
  
  
  
  


• Provide clerical and administrative support as assigned


• Perform ad-hoc duties as assigned

Job Requirements

• Minimum one year of customer-facing experience


• Excellent communication and interpersonal skills


• Good command in spoken English, Cantonese and basic Mandarin


• Proficient in Microsoft Offices, e.g. Words, Outlook, Teams, etc.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong