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Corporate Solutions Manager (MPF/Pension)

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Job Description - Corporate Solutions Manager (MPF/Pension)

Responsibilities

Operation Monitoring

  • Oversee daily operations for the Corporate Solutions business, ensuring compliance with all internal and external benchmarks and guidelines.
  • Optimize resource allocation to drive maximum effectiveness and operational efficiency.
  • Monitor outsourcing service performance and productivity; liaise with vendors to uphold established service-level agreements.
  • Conduct regular service-level evaluations to confirm alignment with business expectations.
  • Ensure strict adherence to internal controls, thoroughly documenting processes in Internal Control Reports.
  • Manage the Quality Control cycle, partnering with vendors to identify and resolve discrepancies in digitized documentation.

Project and New Process Coordination

  • Partner with Corporate Solutions to interpret and implement emerging regulatory requirements from oversight bodies and auditors, ensuring vendors achieve timely compliance.
  • Lead feasibility studies for proposed system enhancements, delivering strategic recommendations and actionable improvement plans.
  • Oversee the rollout of enhancements, verifying successful execution and alignment with organizational objectives.
  • Collaborate with IT to capture detailed user requirements, coordinate user acceptance testing (UAT), and drive comprehensive business process improvement initiatives.

Process Optimization & Support Services Management

  • Conduct deep-dive workflow analyses across departments to uncover modernization opportunities—leveraging digital tools and automation to streamline operations and boost service quality.
  • Drive continuous improvement by identifying and removing process bottlenecks, simplifying handoffs, and institutionalizing best practices for peak efficiency.
  • Lead the rollout of business process improvement initiatives, coordinating stakeholders, tracking milestones, and ensuring measurable outcomes.
Original job Corporate Solutions Manager (MPF/Pension) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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