Customer Delivery Manager

Job Description

Accountable for the delivery of end-to-end Services to Banking and Retail customers and for the delivery of high-quality services. Ensures Support and Delivery processes are in place to meet contractual commitments, while maximizing gross profit and gross margin. Acts as a key member of the Account team and must have a detailed knowledge of contractual commitments as well as the financial health of the account. Works with the Account Manager to ensure that commitments made to the customer are achievable and align to the financial goals set. Is empowered to make decisions which drives customer success and gross profit and works closely with other delivery units to remediate customer escalations. Works in partnership with Segment in identifying any opportunities to grow the company footprint within respective accounts.

Responsibilities

• Responsible for Customer Delivery Management in small to medium-sized accounts.
• May support more senior Customer Delivery Managers with the management of large accounts.
• Develops customer relationships as a trusted advisor, providing business and product expertise and exceptional customer support.
• Informs customers of various DN services, features and optimizations.
• Solicits customer feedback and works internally with delivery teams to ensure understanding of customer needs and priorities.
• Identifies areas for improvement with internal teams to ensure customers receive committed service levels and avoid penalties.
• Proactively meets with customers to review DN's actual versus anticipated service levels.
• Addresses issues and ensures go-forward compliance with agreed-upon standards and expectations.
• Develops ongoing business relationships with key customer technical and managerial stakeholders.
• Monitors financial performance and identifies opportunities to improve profitability for DN.

Qualifications

Required Qualifications

Diploma or equivalent work experience required.

Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Account Delivery Management.

Good business English skills (Written and spoken).

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations