Customer Due Diligence Specialist

Job Description

Location: Wanchai, Hong Kong, Hybrid

In this position, you'll be based in the Wanchai office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare Plan Managers (HK/China) is the largest provider of Employee Share Plan management services in Hong Kong and China and currently counts amongst 200 of the most influential publicly listed Clients companies as clients where we manage all aspects of their Employee Share Plan.

With the successful establishment of our business in HK/China, we are looking for an enthusiastic and dedicated person to join our team as a Customer Due Diligence Specialist. This role is a key contributor to ensuring the smooth onboarding of our new clients and support our existing clients for ad-hoc related events, in fulfilling the compliance requirements.

A role you will love

Client Onboarding Specialist is responsible for facilitating the client due diligence processes (including new client onboarding and corporate account opening, triggering events and periodic reviews / remediations) of all CPM Asia clients. The aim is to ensure the client onboarding and corporate account opening are completed smoothly, timely, and compliant according to regulatory standards.

Some other key accountabilities will include:

• Facilitate the client due diligence processes, including new client onboarding, triggering events and periodic reviews for existing clients.
• Navigate public databases and internal systems to identify & verify due diligence information. Conduct risk assessment through a thorough understanding of client's background, key business, source of income, source of wealth, senior management, ownership structure etc., collect and review KYC documents, complete name screening.
• Stay current on regulatory changes, industry best practices, and emerging trends in AML and KYC to ensure ongoing compliance and process improvement.
• Provide guidance and support to front-line staff on CDD procedures, documentation requirements, and regulatory obligations.
• Participate in effective communications with clients.
• Co-operate with colleagues (compliance/risk/audit) around the globe in addressing relevant client needs.
• Identify missing CDD documentation and remediate as appropriate.

What will you bring to the role?

To be successful in this role, you must have excellent interpersonal skills, strong analytic and problem-solving techniques, time management skills and will have an eye for details. The ideal candidate would have 1-2 years of experience in customer due diligence and have client facing exposure preferably in a professional services field or within the financial services sector.

Some other key skills required for the role:

• University graduate with bachelor's degree (or above) in Business / Commerce.
• Excellent communication skills with a good command of English, Cantonese and Mandarin Chinese.
• Strong client orientation and work ethic.
• Strong influencing and negotiation skills.
• Good analytical and problem-solving capabilities, highly attention to details.
• Time management skills and the ability to prioritize workloads.
• Strong self-learning skill and high degree of self-motivation.
• Ability to adapt to change, work well under pressure, good team player.
• Proficient in MS Office applications (Word, Excel, PowerPoint, etc.) and Chinese words processing.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

#LI-Hybrid

About Us

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About the Team

We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.