Customer Experience Officer (Overnight)

CASETiFY ® is the world’s first social design service that provides you with a fun and easy way to create custom mobile cases with Instagram and Facebook photos via our patent-pending technology platform.

CASETiFY is a start-up founded in October 2011, based in Hong Kong & Los Angeles. We are loved by celebrities around the globe including Snoop Dogg, Lionel Messi and Jamie Oliver. Have you always dreamed of working for a fast paced start-up? Do you get excited about being part of a team who is loved by Mashable and Gizmodo? If yes, then read on!

CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. 

Job Description:

• Resolve matter / follow up with customer enquiry emails
• Coordinate with production and logistics department
• Daily monitoring of customer feedback across social network
• Support adhoc projects / tasks
• Working shifts (overnight): 23:00 to 08:00 / 00:00 to 09:00

Requirements:

• Fresh graduates are welcomed
• Prior work experience in customer service preferred
• Passion and patience in helping customers with their difficulties
• Fluent in written/spoken English; proficiency in written/spoken Chinese/Cantonese is a plus
• Experience in e-commerce and logistics industry is highly regarded
• Proficient in Facebook, Twitter and Instagram
• Social media experience and digital marketing are advantageous but not compulsory

If you have a passion for exploring and working with a cutting edge start-up, we'd love to hear from you! Apply with your resume, and links to your social networks (i.e. Facebook, Instagram) for our reference. Please also specify whether you are applying for the day-shift (10 am - 7 pm) or overnight-shift (11 pm - 8 am / 12 am - 9 am) role.

We offer an attractive salary + benefits package including occasional outing with teams. Ready to join the team? Email your resume & expected salary to us!

Any personal data provided will be used for recruitment related purposes only and will be treated in strict confidence.