Customer Relation Manager

Customer Relation Manager

Our client is a leading organisation specializing in providing innovative financial solutions and services. Known for fostering a dynamic and collaborative culture, the organisation values customer-centricity and strategic thinking. This role offers an exciting opportunity for a dedicated professional to contribute to the development and execution of tailored customer propositions, enhancing overall client engagement and satisfaction.

Role Overview:
The Customer Relation Manager is responsible for developing and implementing customised customer strategies across various market segments. The role involves mapping and deploying seamless omni-channel customer journeys, collaborating with internal teams and external partners to drive client acquisition and business growth, and analysing customer data to inform strategic decisions. This position is vital in strengthening customer relationships and ensuring an exceptional user experience.

Key Skills & Experience:
• Degree in Business, Finance, Data Analytics, Statistics, Marketing, or a related discipline
• Solid banking background, particularly within commercial banking, with strong knowledge of digital banking, omni-channel strategies, and core banking systems
• Prior experience with Contact Center Transformation projects (highly preferred)
• Highly accountable with a customer-centric mindset
• Excellent strategic thinking, analytical, and problem-solving skills
• Strong awareness of risk management, financial crime prevention, internal controls, and compliance standards (preferably aligned with HSBC Group policies)
• Proficient in MS Office, especially advanced Excel skills
• Fluent in English and Chinese

Key Responsibilities:
• Develop and drive customised customer propositions across diverse market segments
• Map and deploy seamless, omni-channel customer journeys to enhance engagement and user experience
• Collaborate with sales, digital, service, marketing, and data teams to maximise customer value and campaign effectiveness
• Analyse customer data and monitor market trends to deliver data-driven recommendations for growth
• Partner with internal teams and external stakeholders to launch strategic initiatives that support client acquisition, operational efficiency, and business development

Requirements:
• Right to work in the specified location
• Experience in commercial banking or related financial services
• Ability to work on-site
• Available for a 2-week assignment starting 09/06/2026

Candidates with relevant experience and a customer-focused mindset are encouraged to apply. Join a forward-thinking organisation committed to excellence and innovation in financial services.