Customer Service Advisor, Network Operations

FIND YOUR 'BETTER' AT Blue Care

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for providing services to customers relating to areas such as billing inquiries, service requests, suggestions and complaintsResponsibilities:
Handle hotline services;
Medical vouchers data entry (out-patient claims), basic pre-approval task and billing related issue;
Filing and administration work;
Participate on ad hoc projects;
As assigned by supervisor / Line Manager Requirements:
Form 5 / DSE graduate or above
Cheerful & willing to work as a team
Hands on PC knowledge with good numeric sense
Friendly and helpful telephone manner with excellent communication skills, self-initiative
Shift duties required including non-offices hours, weekend and public holidays
Experience in customer service is an advantage Others:
You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.