Customer Service Ambassador (Cashier / Payment)

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.


It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.


And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.



Sound like you? Then read on.



About the Role


Join our team at AIA, a world-class Finance/Insurance company, as a Customer Service Ambassador (Cashier / Payment). In this role, you will have the opportunity to make an exceptional impact by providing flawless customer service and ensuring the smooth running of our counter service operations in Hong Kong.


Responsibilities:

• Supervise and maintain day-to-day counter service operations to ensure adherence to company payment guidelines
• Provide accurate and efficient payment services to Policyholders / eligible payor, agents, and brokers
• Conduct customer surveys to enhance our service quality
• Collect premium and deposit accurately, and issue receipts correctly
• Maintain proper files and records of Cashier
• Perform reconciliation to ensure the accuracy of daily collection
• Manage customer and agent complaints, referring cases involving sensitive information, financial implications, or issues with customer service to the Manager.
• Communicate and follow-up on Cashier-related requests from other departments

Requirements:

• Diploma or above with minimum 2 years of counter services experience in banking or insurance industry
• Proven experience in customer service or cashier role
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to handle customer inquiries and complaints effectively
• Proficient in both English and Chinese (Cantonese and Mandarin)

Apply now to join AIA and become a valued member of our team!


Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.


You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.