Customer Service Assistant 客戶服務助理

Fairview Park is a thriving suburban community of over 5,000 houses surrounding a commercial town centre in Yuen Long. Fairview Park Property Management Ltd. is looking for high calibre candidates for the following position:
錦綉花園位於元朗市郊，擁有超過五千戶獨立屋及市中心商場的繁榮社區。錦綉花園物業管理有限公司現誠聘合適人士應徵以下職位：

Responsibilities職責:

• Provide the customer service counter services and deliver quality services to residents / visitors
  向居民或訪客提供優質的櫃檯服務
• Handle customers’ enquiries and complaints through phone, email, etc.
  使用電話或電郵處理業戶之查詢，投訴及申請
• Provide clerical support to the daily operations of customer service
  一般文書工作
• Assist in ad hoc projects
  協助處理突發事件
• 4.5 work days per week; Working hours from 0800 to 2000
  四天半工作，工作時間為早上8時至晚上8時

Requirements職位要求:

• Form 5 or above with at least 1 year’s relevant experience in customer services, fresh graduate will also be considered
  中五或以上學歷及具至少1年客戶服務經驗，應屆畢業生也會被考慮
• Responsible, service-oriented, polite and punctual, excellent communication and interpersonal skills
  富責任感，服務至上，守時有禮，具良好溝通能力及人際關係技巧
• PC knowledge including Microsoft Word and Chinese Word Processing
  熟識電腦操作，包括Microsoft Word及中文輸入法
• Good spoken English and Chinese (Putonghua and Cantonese)
  懂流利廣東話、普通話及英語 

Interested parties please send the application (including full career details, salary history and expected salary) to our Human Resources Department and quote the reference code on the application. 有意應徵上述職位者，歡迎遞交個人履歷 (包括詳細的工作經驗、薪酬及要求薪金) 到本公司人力資源部， 並標題註明職位的參考編號。

By mail 經郵寄:

Human Resources Department
Fairview Park Property Management Limited
Block G, Town Centre, Fairview Park
Yuen Long, New Territories

新界元朗錦綉花園市中心G座
錦綉花園物業管理有限公司
人力資源部收

OR by email to或電郵至:
[email redacted, apply via Company website]

Data collected will only be used for job application processing. Applicants not invited for interview within eight weeks may assume their applications unsuccessful. All related information will be kept up to 12 months and all personal data will be destroyed afterwards. 申請者所提供的資料只作招聘時甄選用途。如申請者於八星期內沒有收到本公司通知，即其申請未獲考慮，而未獲取錄者的個人資料將於十二個月後銷毀。