Customer Service - digital banking

Salary :

$20,000 - 360,000 monthly

Company : Michael Page

Job Type : Full Time

Hong Kong

Number of Applicants

000+

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Job Description - Customer Service - digital banking

Innovative digital financial group
Customer Service experiences are required

About Our Client

This company specializes in providing innovative solutions to clients in the Banking & Financial Services sector.

Job Description

Providing exceptional customer service and addressing client inquiries promptly and accurately.
Supporting sales operations by ensuring accurate order processing and timely delivery coordination.
Maintaining and updating customer records in the internal database system.
Collaborating with internal teams to optimize client satisfaction and resolve issues efficiently.
Preparing reports and documentation to support operational and sales activities.
Assisting in the development and improvement of customer service procedures and workflows.
Monitoring customer feedback and providing actionable insights to improve service quality.
Ensuring compliance with company policies and industry regulations in all customer interactions.

The Successful Applicant

A strong understanding of customer service principles and practices.
Experience in sales support or operational roles, preferably within the Banking & Financial Services sector.
Excellent communication and interpersonal skills to interact with clients and internal teams effectively.
Proficiency in using customer relationship management (CRM) systems and other relevant software tools.
A detail-oriented mindset with the ability to manage multiple tasks and deadlines efficiently.
A proactive approach to problem-solving and a commitment to delivering high-quality service.

What's on Offer

A competitive salary.
Opportunities to work within the dynamic industry.
Be part of a collaborative and supportive work environment.
Potential for professional growth and skill development in the Banking & Financial Services sector.

Original job Customer Service - digital banking posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service - digital banking

Job Description - Customer Service - digital banking

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