Customer Service Engineer

Responsibilities:

• Be responsible for banknote processing systems’ installation


• Provide service maintenance and after sales services for banknote processing systems


• Handle inquires and complaints from customers


• Provide support on new product launch, demo and product presentation


• Be responsible for service documentations (service report and spare parts transaction)


• Spare parts inventory management and control


• Manage and implement preventive and corrective maintenance program to ensure the banknote processing systems in customer sites are in good condition.


• Conduct fault analysis and formulate maintenance and improvement plan


• Compile management report and purpose recommendations for service enhancement


• Audit and facilitate the implementation of service support to compile with safety requirement


• Perform any ad hoc projects as required from time to time; and undertake functions and responsibilities of the company as reasonably assigned by the management.

Job Requirements:

• Degree or Diploma holder in Mechanical /Electronic Engineering /Electrical Engineering or equivalent


• Fresh graduates are welcome to apply, suitable candidates may be considered as Assistant Customer Service Engineer


• Aggressive, self-motivated and able to work independently


• Good communication skill, coordination and time management skill


• Fluent in speaking and writing English and Chinese


• Good Computer knowledge and literacy

$$  $$  $$ $$ $$  $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=26971&career_ns=job_application