Customer Service Manager - Banking

Salary :

$41,000 - 45,000 yearly

Company : Morgan Mckinley

Job Type : Full Time

Hong Kong

Number of Applicants

000+

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Job Description - Customer Service Manager - Banking

Responsibilities

Lead the hotline and chat teams to achieve outstanding quality and efficiency
Personally resolve complex/escalated customer issues
Analyse performance, spot bottlenecks, and roll out smarter processes
Gather and translate business pain points into clear, actionable system requirements for online service platforms.
Coach and develop team supervisors to hit (and exceed) targets
Oversee system training programs and ongoing support, ensuring teams are fully equipped to maximise new functionalities
Drive continuous iteration and optimisation of digital channels to boost user experience, efficiency, and cost-effectiveness.

Requirements

Bachelor's degree or above
5+ years managing a customer service/call centre team of 50+ people in banking/financial services
Experienced in using customer service systems or digital tools
Proven project management, stakeholder influence, and resource-coordination skills
Proactive, fast learner, logical, clear communicator and team player
Fluent in spoken and written English, Mandarin, and Cantonese

Original job Customer Service Manager - Banking posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Manager - Banking

Job Description - Customer Service Manager - Banking

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