Customer Service Manager ( Operation) , Private Banking Department

Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

Job Responsibilities

• Assist in the FATCA Project in implantation, as per management request
• Liaise with customer, FATCA related questions due diligence
• Assist the preparation, checking and processing of customer applications, account opening and transaction activities
• Coordinate with the other departments on operational issues regarding customers’ enquiries
• Ensure the daily operations comply with internal controls, procedures and policies

Job Requirements

• University degree preferred
• Minimum 2 years banking / accounting experience
• Knowledge of application software such as MS Word, Excel and Chinese Word Processing
• Good communication and interpersonal skills
• Good written and spoken English and Chinese, including Putonghua

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