Customer Service Officer 客戶服務主任

World leader, in more than 120 countries on 5 continents, 34,000 team members, business to business direct selling company, more than 230,000 customer contacts per day and over 60 innovations per year - That's Hilti

Our History- Founded in 1941 in Schaan, principality of Liechtenstein, Hilti supplies the worldwide construction industry with technologically leading product, systems and services that provide construction professionals with innovative solutions and superior added value. Hilti (Hong Kong) Ltd. has been established since 1974 and we are the reputed leader in fastening products and drilling tools in the Hong Kong and Macau market.

Our Culture- The corporate culture is founded on integrity, courage, teamwork and commitment. Hilti excels through outstanding innovation, top quality, direct customer relations and effective marketing. Two- thirds of the employees work directly for the customer in sales organizations and in engineering. Hilti has its own production plants as well as research and development centers in Europe, Asia and Latin America.

Our unique culture and career development opportunities have gained worldwide recognition. Great Place to Work Institute named Hilti as the 22nd World Best Multinational Workplace in 2016, from among 6,200 participating companies. Being the top-most construction manufacturer to gain this honor underscores our commitment to nurturing the best talents in the industry. Hilti has been accredited World’s Great Place to Work in 2017 and Kincentric Best Employer in Hong Kong in 2021.

Who are Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti is proud to be ranked as World Best Workplace in 2023 by Great Place To Work.

What do we offer?

Long-term career development opportunities

14 days’ annual leave per year

Birthday leave, volunteer leave, family care leave

Medical insurance covering dependents

Additional MPF voluntary employer contribution

Annual year-end bonus

What's the role?

Handle inquiries/requests from customers or sales team, e.g. prepare quotations, order processing, maintain/update customer data

Act as multi-channel sales and actively promote Hilti values to customers with up and cross-selling

Provide after sales service including pick-up service, goods returns and repair requests

Serve customers with First-Contact-Solution mindset and solve problems/complaints within empowerment

Closely partner with different departments to serve customers

Drive internal process improvement for better customer engagement

What do you need?

Diploma or above in any discipline

1-year client-facing experience with phone and email as the major channels for communication

Passion and skillful in providing quality service and self-motivated in solving problems

High learning agility. Able to work independently and under a fast-paced environment

Enjoy team work with good interpersonal skills and a positive mindset

High proficiency in English & Chinese (written & spoken), Mandarin is a plus

Launch your application

By submitting your candidate data, you confirm and agree that Hilti may process the candidate data according to the recruitment purposes set out.

We look forward to receiving your application and regret that only shortlisted candidates will be notified.