Customer Service Officer

Company : Bank Of China (Hong Kong) Limited

Job Type : Full Time

Hong Kong

Job Description - Customer Service Officer

Responsibilities:

Champion the one-stop personal banking services at branches
Deliver quality customer services through counter transactions
Identify existing and prospective customers' needs of financial services, including both products and services
Grasp opportunities to cross-sell appropriately
Ensure compliance requirements are strictly observed and followed, contribute as part of the Bank's bigger anti-money laundry (AML) team
Support back-end branch operations

Requirements

Secondary School graduate or above
Possesses customer servicing experiences, candidates with previous bank counter servicing experiences a definite advantage
Strong sense of result orientation
Strong in delivering quality services to diverse customer types
Outgoing, proactive and with strong eagerness to learn
Strong communication skills and attention to details
Proficiency in English and Cantonese as well as fluency in Putonghua

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here .

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Customer Service Officer

Job Description - Customer Service Officer

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