Customer Service Officer (Dental)

Job description

About the role

We are seeking a dedicated and customer-oriented Customer Service Officer (Dental) to join our dynamic team at Getz Healthcare (Hong Kong) Limited. As a fulltime team member, you will be responsible for providing exceptional customer service and support to our dental team.

What you'll be doing

• Respond to customer inquiries via phone, email, or live chat regarding product availability, specifications, pricing, and delivery


• Address customer complaints or concerns, such as defective products, delivery delays, or incorrect shipments


• Support promotional campaigns by informing customers about discounts or new product launches


• Communicate with the sales administration team to check stock levels for dental consumables and equipment


• Notify customers of backordered items and provide estimated restocking timelines


• Maintain accurate records of customer interactions, orders, and complaints


• Regularly review the status of service reports


• Collaborate with the Sales Administrators, Sales Executives and Technicians as a team to identify issues in daily operation to drive efficiencies and continuous improvements


• Handle ad hoc assignments and other duties as required
  
  

What we're looking for

• Form 5 or above with customer service / call center experience


• At least one year of experience in handling customer complaints, preferably in retail or hospitality sectors


• Experience of using “WhatsApp” to communicate with customers will be definitely an advantage


• Proven track record of providing high-quality customer service and maintaining a positive attitude


• Good command of written and spoken English, Cantonese & Mandarin


• Immediate available is highly preferred
  
  

What we offer

• 5-day work, Bank holidays + Birthday leave


• MNC with competitive compensation package


• Employee recognition and rewards


• Supportive and inclusive work environment, fostering teamwork and collaboration


• Group Medical, Life & Accidental Insurance Coverage