Customer Service Officer (Full Time - 5 days) $17-18K

Company Overview

About Make The Right Call

Make The Right Call is based in Hong Kong with more than 19 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.

Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.

Operating 24/7, with a seating capacity of over 330 workstations As a diverse and inclusive organization, we have more than 200 dynamic, energetic, fun and professional team members from all walks of life. Join us at Make The Right Call and learn how you can be a professionally trained Customer Care personnel

To learn more about Make The Right Call, please visit us 

Responsibilities

• Handle customer inquiries via live chat/email/phone/whatsApp.
• Ensure customer queries and feedback are quickly and effectively resolved with courtesy.
• Balance customer’s expectation & service level by providing effective and efficient solutions to customer.
• Fulfill daily operational tasks and documentation in line with Key Performance Index.
• 5 Days work week

Requirements

• 2 year experiences in any segment of customer services, e-commerce experence will be advantageours
• Customer-oriented with good communication skills is essential.
• Good spoken English and Mandarin will be an advantage.
• Good PC knowledge and Chinese word processing preferable.
• Candidates with more experience will be considered for Senior Customer Service Officer.
• Immediately available is highly preferred.

We offer:

• Attractive basic salary with monthly performance bonus
• Flexible working hours
• In-house Gym for employee use
• Comprehensive customer service training
• Marriage leave
• Paternity leave
• Career development
• Medical coverage
• Vibrant and all-inclusive work place
• Equal opportunity Employer

To learn more about Make The Right Call, please visit us

MAKE THE RIGHT CALL is an equal opportunity employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only.