Customer Service Officer 客戶服務主任 (Government Project)

PwC - Mainland China, Hong Kong and Macau
PwC China, Hong Kong and Macau work together on a collaborative basis, subject to local applicable laws. Collectively, we have around 600 partners and 15,000 people in total. We provide organisations with the professional service they need, wherever they may be located. Our highly qualified, experienced professionals listen to different points of view to help organisations solve their business issues and identify and maximise the opportunities they seek. Our industry specialisation allows us to help co-create solutions with our clients for their sector of interest. We are located in these cities: Beijing, Shanghai, Hong Kong, Shenyang, Dalian, Tianjin, Jinan, Qingdao, Nanjing, Suzhou, Hangzhou, Ningbo, Wuhan, Changsha, Xi’an, Chengdu, Chongqing, Xiamen, Guangzhou, Shenzhen, Macau.

About PwC Mainland China/Hong Kong Consulting Services:

PwC Mainland China/Hong Kong (CN/HK) Consulting Services is a leading consulting practice focused on creating sustainable value and lasting change for its clients, helping them address their most complex business issues from strategy through to execution. With dedicated consultants in Beijing, Shanghai, Hong Kong, Guangzhou and Shenzhen, PwC CN/HK Consulting Services is part of a global network of firms in 157 countries with more than 184,000 people. With direct investment from PwC US and PwC Australia, PwC CN/HK Consulting Services has the additional leverage of over 39,000 consultants with experience in every industry sector as well as access to their market leading intellectual property and practices. PwC CN/HK Consulting Services serves clients in a variety of industry sectors across Mainland China and Hong Kong. For more information, please visit our website (for Mainland China), or (for Hong Kong)

About the Role

PwC is transforming its services from delivering traditional advisory, audit and tax works to delivering a diversified portfolio of managed services on top of those mentioned. We are building a strong team to deliver clients’ strategic programmes and manage the processes with efficiency and integrity.

Responsibilities 

• Reviewing and approving various types of requests, documents, or transactions for the application
• Verifying the accuracy, compliance, and appropriateness of the request or document before granting approval
• Ensuring compliance with relevant laws, regulations, and internal policies.
• Monitoring and evaluating the effectiveness of approved processes or initiatives.

Requirements

• Possess a Higher Diploma or an accredited Associate Degree from a Hong Kong tertiary institution or equivalent.
• Meet language proficiency requirements of Level 2 or above in Chinese Language and English Language in the HKDSEE or the HKCEE or equivalent.
• The minimum work experience is 1 year’s full-time work experience in human resources, personnel management, finance, accounting, auditing or application of the Employment Ordinance, or in charge of processing payments covered by the Employment Ordinance, or application vetting and processing work
• Knowledge of the current employment ordinance / regulations of Hong Kong and prior experience in delivering managed / outsourced services are a plus.

職責

• 審查和批准各類申請、文件或交易的申請，
• 在批准前驗證申請或文件的準確性、合規性和適當性，
• 確保符合相關法律、法規和內部政策，
• 監測和評估已批准的流程或倡議的有效性。

職位要求

• 持有香港高等院校頒發的高級文憑或副學士學位，或具有同等學歷
• 符合香港中學文憑考試(HKDSEE)或香港中學會考(HKCEE)中文和英文科目二級或以上的語言能力要求，或具備同等水平的資格證書
• 至少最低工作經驗要求為一年全職人力資源、人事管理、財務、會計、審計或《雇傭條例》應用領域的工作經驗，或負責處理《雇傭條例》所涵蓋的支付事務，或進行申請審查和處理工作的工作經驗。
• 熟悉香港當前的就業法規，並具備提供托管/外包服務的經驗者優先考慮

The PwC China (including Mainland China, Hong Kong, Macau) does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of PwC China (including Mainland China, Hong Kong, Macau). PwC China (including Mainland China, Hong Kong, Macau) is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the local law.

yment ordinance / regulations of Hong Kong and prior experience in delivering managed / outsourced services are a plus.