Customer Service Officer (Inbound Hotline)

Customer Service Officer

Our client is a reputable organisation dedicated to providing exceptional customer support and maintaining high standards of service. The company values a collaborative and customer-focused culture, fostering an environment where team members can excel and grow. This role involves handling inbound customer queries via hotline, ensuring efficient and professional service delivery. It is a vital position that directly contributes to maintaining customer satisfaction and the company's reputation.

Role Overview:
The Customer Service Officer will be responsible for managing inbound calls, addressing customer inquiries, and providing effective solutions promptly. The role supports the organisation's commitment to delivering excellent service and maintaining positive customer relationships.

Key Skills & Experience:
• Experience in a call centre or customer service environment
• Strong communication skills and professional phone manner
• Ability to work efficiently in a fast-paced environment
• Good problem-solving skills

Key Responsibilities:
• Handle inbound customer calls via hotline in a professional manner
• Provide accurate information and resolve customer issues effectively
• Maintain detailed records of customer interactions
• Collaborate with team members to ensure customer satisfaction
• Adhere to company policies and procedures during all interactions

Requirements:
• Right to work in the specified location
• Experience working in a call centre or customer service role is preferred
• Availability to start on 08/06/2026
• On-site work environment with hybrid working arrangements

Candidates interested in this temporary opportunity are encouraged to apply promptly.