Customer Service Officer, MNC

Hays is an international leader in specialist recruitment. Our approach proactively focuses on finding solutions. This approach, combined with quick responses and a flexible, tailored service, ensures ongoing relationships with multi-nationals around the world and access to the best range of job opportunities.

One of the leading international companies in servicing, now is expanding their customer service team.



Your new company Our client is one of the leading international companies in servicing. They are now hiring a customer service officer/ senior officer for call centre/ servicing centre .



Your new role

• Ensure all enquiries (hotline, counter and written) received from external customers, intermediaries and other business partners are handled and resolved within the performance and quality standards
• Provide quality service to our internal and external customer
• Handle customer complaints and ensure all the cases received are adequately investigated, follow through and settled up to customers' satisfaction
• Assist senior staff to prepare management report
• Develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice

What you'll need to succeed

• Bachelor's degree with minimum 1 year of experience in customer service or call centre
• Good organisational and time management skills whilst working accurately and to deadlines
• Customer focus and customer oriented
• Strong complaint handling skills
• High proficiency in spoken and written English, Cantonese & Mandarin
• Proficiency in Word, Excel and Powerpoint
• Welcome fresh graduate

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.



If this job isn't quite right for you, but you are looking for a new position, please contact Anson Wong at [email redacted, apply via Company website] or 2230-7486.

To Apply, Simly clcik the "Apply now" button at the top or send your Resume to [email redacted, apply via Company website]