Customer Service Representative

Mars Veterinary Health has developed a bespoke training program to ensure all nurses are provided with a clear, structured and standardized opportunity for learning and development. The training will be both theoretical and practical in nature and has been recognized by the Hong Kong Veterinary Association. Join Creature Comforts to ensure growth and development in your next role.

Company Overview:

Creature Comforts is a progressive, professional group with a reputation for high-quality medicine and surgery.  We believe in hiring, developing and rewarding the highest talent in the veterinary field and offer tailored career progression across all our roles. We also believe in a diverse and innovative workplace culture that prioritizes work-life balance and personal fulfilment.

Our team is close-knit and international with experienced vets and nurses from all over the world. We provide a supportive work environment with high levels of engagement and happiness. The team work together, play together and genuinely enjoy coming to work every day.

If you are looking for a position that is more than just a job, this could be the position for you.

To get an idea of our working environment please review our company video: https://www.youtube.com/watch?v=fX0MVDOq9rs

Who we need?

·        Customer Services Representative (2+ years' experience)

What we offer:

• Competitive compensation: Including very attractive base salary and performance bonus based on experience and qualification


• Competitive benefits: Including BUPA medical coverage, employee discounts and support with further education.


•  Career progression: Structured career paths within the Creature Comforts Group and broader Mars Incorporate.


• Employee wellbeing: We have an in-house wellbeing program and time management program to ensure minimal overtime, as well as a catered employee rooms and chill out zones.


• Skills development: Opportunity to work alongside with very experienced senior nurses


• Explore our most advanced equipment, digital x-ray, advanced ultrasound machines and endoscope

Learning & Development:

• Structured career path across the veterinary field with leadership opportunities both within the Creature Comforts Group and the MARS Veterinary Network.


• Support for AIRC for the right candidate, and mentoring / training within our senior nursing team.


• Education / sponsorship for developing your veterinary nursing skills and knowledge.

Customer Services Representative

Responsibilities:

·        Handling the daily reception operations of the Hospital

·        Ensuring services operate in a timely, accurate, efficient manner, with a high standard of quality customer service

·        Ensuring the reception experience is a happy and pleasant one for owners and their pets

·        Providing basic medical information to clients, answering queries and solving problems.

Requirements:

●       Higher Diploma holder or above in any discipline

●       Minimum 2 years of experience in customer service

●       Experience in veterinary industry is a definite advantage

●       Candidate with more experience will be considered as Senior Customer Services Representative

Work Schedule:

·        Full time: 5 work week, 9.5 hours per day with 1-hour lunch break, with public holidays entitlement

·        Part time: 4 days work week, 9.5 hours per day with 1-hour lunch break / Negotiable

Work Location:

Sai Wan Ho

If you think you could be the right person for this job, we'd love to hear from you! Please Apply HERE.

Website: https://www.creaturecomforts.com.hk/

Facebook: https://www.facebook.com/creaturecomfortshk/

LinkedIN: https://www.linkedin.com/company/creature-comforts-group

Instagram: https://www.instagram.com/creaturecomfortshk/

All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 24 months for future recruitment purpose and will then be destroyed.