Customer Service Representative (Customer Feedback Team)

What you will deliver 

• Solve customers’ concerns and complaints with a positive attitude
• Reply to customers’ comments via email and other online platforms
• Perform professional customer service and create a good experience for our customers
• Facilitate Assistant Team Leaders and Team Leaders (for Senior Position)
• Require Shift duty

Who you are 

• HKCEE or HKDSE or above (Fresh Grad is also welcome)
• One year experience in customer service & complaint handling are preferred 
• Excellent work ethics, communication, and problem-solving skills
• Eager to learn, with strong attention to detail
• A team player with a positive attitude and solid interpersonal skills
• Good command of written and spoken Chinese (Cantonese and Mandarin) and English
• Candidates with more experience will be considered for a senior position  

Working Location & Hours

• Kwun Tong
• 9:30 am - 6:30 pm
• 5-day work in between Monday and Sunday, 9 hours per day

What we offer

• Competitive salary package with attractive attendance bonus & other incentive bonus
• On-job training
• Public Holidays, Birthday Leave, Work Anniversary Leave, Family Care Leave, Medical Insurance & Dental Insurance
• A multi-cultural team
• A company provides a casual and fun working environment with Air Hockey, Dartboard ＆ Arcade Game 
• A company promotes learning, continuous improvement, and personal growth