Customer Service Representative (Hotline)

Responsibilities:

• Handle customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different lines of business
• Report problems, potential crisis, and complaints to supervisor for service improvement
• Engage with customers through proactive communication for follow-up cases
• Document follow up items in log sheet or send email to business partners
• Work closely with business partners to resolve the complaints and uncertain issues
• Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirement

Requirements:

• Equivalent experience or a Higher Diploma, Associate Degree, or University Degree holder
• Good command of spoken and written English and Chinese & PC skills
• Proactive, independent, analytical, patient, and able to work under pressure
• Good interpersonal skills, self-initiative with a passion for customer centricity
• Committed to providing a high standard of service to our members
• Attentive to details, well-organized with good problem-solving skills
• Basic insurance knowledge would be definitely an advantage
• IIQE Paper 1&3 holder is essential, IIQE 2&5 is preferred