Hong Kong Technology Venture Company Limited is a Hong Kong listed company (SEHK: 1137)
The Group currently engages in the development of Hong Kong's largest 24-hour online shopping mall, HKTVmall, providing an "one-stop shop" platform to people in Hong Kong, including entertainment, online shopping, delivery service and impressive customer experience. The Group has set up another business in 2020 – Shoalter Technology Limited (“Shoalter”) – a technology provider on eCommerce solution aiming to enable any traditional supermarkets or retailers locally and globally to enter into digital retailing successfully.
Aiming to seize the opportunity in eCommerce and technology development, it’s your turn now! Welcome you to join HKTV Group NOW to create a new career peak under the leading eCommerce and technology brand in Hong Kong.
Being a HKTVer, You Can Enjoy
Competitive salary with attractive Talent Benefits, including:
- 16 - 24-day annual leave, marriage, maternity, paternity, exam, birthday leave*, 2-day family care leave*, full pay sick leave and compassionate leave
- Five-day week with flexi working hours before 10.00 am for selected functions in TKO office
- Talent 20% Off Purchase Discount Program
- Medical and life insurance coverage
- Comprehensive dental benefit
- Attractive education partnership allowance
- Professional training and career advancement opportunities
- Free morning bus from selected districts (such as Tuen Mun, Tsuen Wan, Shatin, etc.) to office
- Free round-trip shuttle bus service to the nearest MTR stations 3 times per hour
- Over 300,000 square feet headquarter, well equipped with self-run canteen, relaxing collaboration area
*for Talents with over 1-year employment
We hope to see all high caliber talents joining this unparalleled e-commerce platform very soon.
What You Will Be Doing
- Supervising the Customer Service team with the development, implementation, and maintenance of programs to achieve operational KPIs such as customer satisfaction, first-touch resolution, quality, productivity and case management
- Creates daily accountability for agents regarding the customer service scorecard
- Agent development – Provide soft skill coaching and continued business knowledge training to build and maintain required skill sets
- Assist in the on-job training of newly hired Service agents
- Participates in the planning and evaluation of root cause issues to increase continuous improvement in the field, determine and identify trends and make appropriate, timely recommendations to management
- Constantly trying to improve the customer experience by analyzing operational performance alongside your manager
- Reviewing the current customer service operation and helping your manager set up new processes to streamline and improve the customer experience
- Prepare productivity reports
- Working 9 hours per day with shift rotations between 09:00 – 24:00 (including weekends & public holidays)
- 8 days’ off per month
- Working Location: Tseung Kwan O Industrial Estate
Who is our Right Fit
- Diploma holder with 5 years or above in the customer service/ contact center industry; or with extensive years of relevant experience
- Minimum 2 years at supervisory level
- Strong ability to deal with difficult people with excellent complaint handling skills
- Excellent supervisory skills with demonstrated problem-solving capability and decision-making potential
- Strong prioritizing and multitasking skills to work within tight deadlines
- Good command of spoken and written Chinese and English
- Proficient in computer skills, including MS Office and Chinese typing
As an HKTVer, you can enjoy the following benefits:
- Night Shift Allowance
- Discretionary Bonus
- Signing Bonus of $6,000#
- Free Shuttle Bus Service
- 16 Days of Paid Annual Leave
- 2 Days of family Care Leave*
- Birthday leave and Marriage Leave*
- Employee Discount of 20% on Shopping
- Medical and Life Insurance Coverage
**Available to colleagues who have served in the company for 1 year or more
Terms and Conditions for the Newcomer Signing Bonus (if applicable):
- The colleague must not have been previously employed by the company.
- The colleague must still be employed by the company on each bonus payment date.
- The bonus will not be awarded if the colleague has already applied for resignation before the bonus payment date.
In case of any disputes, the company reserves the right to make the final decision.
Please note that all collected information is solely for recruitment purposes, treated with utmost confidentiality, and used exclusively for recruitment purposes.
lity to deal with difficult people with excellent complaint handling skills
- Excellent supervisory skills with demonstrated problem-solving capability and decision-making potential
- Strong prioritizing and multitasking skills to work within tight deadlines
- Good command of spoken and written Chinese and English
- Proficient in computer skills, including MS Office and Chinese typing
As an HKTVer, you can enjoy the following benefits:
- Night Shift Allowance
- Discretionary Bonus
- Free Shuttle Bus Service
- 16 Days of Paid Annual Leave
- 2 Days of family Care Leave*
- Birthday leave and Marriage Leave*
- Employee Discount of 20% on Shopping
- Medical and Life Insurance Coverage
**Available to colleagues who have served in the company for 1 year or more
No CV Required
How to get there?
Your email job alert is now active!