Customer Service Supervisor (Ref: SERG/CSS)

Established in 1977, ATAL Engineering Group (“ATAL”) is a leading electrical and mechanical (“E&M”) engineering service provider headquartered in Hong Kong, with operations in Macau, Mainland China, the United States and the United Kingdom. Serving a wide spectrum of customers from public and private sectors, ATAL provides multi-disciplinary and comprehensive E&M engineering and technology services in four major segments, including Building Services, Environmental Engineering, Information, Communications and Building Technologies (“ICBT”) and Lifts & Escalators.

At ATAL, we empower our people through our “Supportive and Caring” culture and working environment so that they could develop their competence and well-being at work and beyond.

We invite talents who aspire to open a new and challenging career page and are passionate in developing their career further. For more information, please visit our website

Responsibilities:

• Lead, supervise and train the CS team to ensure the team performance in compliance with Company standard
• Maintain team daily operations including roster management, complaint handling and other ad hoc initiatives 
• Responsible for handling customer enquiry, emergency calls & complaint in a professional and timely manner
• 5 days work, shift duty is required including morning shift, middle shift and overnight shift

Requirements:

• F.5 or above, preferably with 3-years call centre experiences
• Excellent telephone manner
• Good command of both spoken English and Chinese, Putonghua is an advantage
• Proficiency in MS Office (English & Chinese)

Please click the Apply Now button to send your full resume stating relevant job reference, present and expected salary and availability.

Personal data collected will be treated in strict confidence and used for recruitment related purposes only.