Customer Service Supervisor - Service Management (Chongqing)

Job Responsibilities: According to business goals and organizational development direction, by establishing and improving the daily operation mechanism of the project, island personnel full life cycle management, improve personnel professionalism and personnel retention, while ensuring the healthy and stable operation of the project, continuously improve customer experience, and be responsible for the business delivery results and the implementation of organizational strategies. Specific Responsibilities 1. Decompose and implement business strategies in combination with business goals and stage development changes 2. Formulate and implement personnel retention and growth strategies based on project development needs 3. Daily business operations and data analysis and monitoring. ,Ability requirements: Professional ability 1. Call center professional ability: Have a full-link perspective of the call center, be good at resource management, and be able to effectively follow up on special indicators such as site management and scheduling management 2. Business goal analysis and achievement ability: Familiar with/understand the underlying logic of the business, effectively decompose the goals, formulate effective strategies, and ensure the achievement of goals 3. Team management ability: Through the establishment of personnel echelons, organizational culture and personnel growth, it is possible to manage a team of 500+. General abilities 1. Project management and coordination capabilities: Use special methods and approaches in daily project activities to enable projects to achieve or exceed the needs and expectations of project goals 2. Data analysis capabilities: Through data analysis, observe, distinguish, analyze and sort out problems or scenarios encountered in the business, and can effectively locate core problems and causes or discover valuable business improvement and optimization opportunities.