Customer Services & Revenue Protection Officer (Ref.: 260000MA)

Requirements

• Grade E / Level 2 / “Attained” or above in 5 subjects of HKCEE / HKDSE, including English Language
• Good interpersonal and communication skills

Remarks

• Required to perform shift duties on irregular patterns of hours with an estimated average monthly income of HK$23,200 (including the shift duty related allowance*, laundry allowance, 13th month pay and annual discretionary award)
• Reporting for duty during adverse weather will be eligible for related allowances
• The above position offers a Joining Bonus of HK$12,000, subject to the terms and conditions of the relevant programme
  *subject to actual shift duties performed

Applications 

You are invited to apply online via http\://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong.
 
For other job openings, please visit MTR Corporation's website for more details.
 
All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.

Responsibilities

• Conduct ticket inspections on railway premises


• Assist passengers and educate them on the proper use of station facilities and equipment as well as the ticketing systems 


• Enforce MTR by-laws and take proper actions against ticket abusers or by-laws offenders


• Assist in incidents handling and passengers in need


• Support on crowd control, set up MTR shuttle bus stops and information dissemination during service disruptions, festivals or special events


• Perform duties related to Railway Safety Rules as required