Customer Support Advisor | Data platform

Your Company
Our client is a fast-growing organisation operating within the financial services ecosystem, specialising in supplier information and risk management. With a strong focus on data integrity, operational resilience, and service excellence, the business partners with major blue-chip organisations and their suppliers to deliver a streamlined, technology-driven solution. Based in Hong Kong, the company offers a collaborative, customer-centric culture within an international and entrepreneurial environment.

Your Role
As a Customer Support Advisor, you will be responsible for delivering first-line customer support and ensuring the accurate validation and management of customer data. You will act as a key point of contact for customers throughout onboarding, validation, and renewal processes, while maintaining high service standards. The role involves a high volume of outbound calls, managing customer enquiries, handling objections, processing payments, and escalating issues where appropriate. You will also contribute to continuous process improvement and consistently work towards individual performance targets.

What You'll Need to Succeed

• Previous experience in a customer service or customer support environment
• Experience handling inbound enquiries and high-volume outbound calls
• Strong attention to detail with a high level of data accuracy
• Working knowledge of data management and basic data analysis
• Proven ability to meet deadlines, KPIs, and performance targets
• Experience identifying and contributing to process improvements
• Confident and professional telephone manner with strong communication skills
• Strong organisational and multitasking abilities
• Intermediate Excel skills and good knowledge of MS Office applications
• Customer-focused mindset with a flexible and proactive approach
• Fluency in Cantonese, Mandarin, and English
• Degree-level education or equivalent is preferred

What You'll Get in Return
You will join a supportive and growing business offering a competitive salary and attractive benefits, including blended working arrangements, generous annual leave, pension scheme, and a variety of social and engagement activities. This is an excellent opportunity to build your career within a dynamic organisation that values service quality, collaboration, and continuous improvement.
If you are interested in this opportunity, please send CV to [email protected]. Please note that only Shortlisted candidates will be contacted.