Deskside Support Engineer (12 months Contract)

Company : Cognizant

Job Type : Full Time

Hong Kong

Number of Applicants

000+

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Job Description - Deskside Support Engineer (12 months Contract)

Responsibilities

Perform Level 2 deskside troubleshooting, incident management, and user support in line with defined SLAs
Provide technical support for desktops, laptops, mobile devices, printers, peripherals, and related infrastructure
Diagnose, reproduce, and resolve end-user technical issues across hardware, software, and connectivity
Deliver user guidance and training to improve effective and secure use of IT equipment
Log incidents, root causes, and resolutions accurately for knowledge sharing and reporting
Support incidents and service requests via phone, chat, email, and ticketing systems
Coordinate with Level 1 support teams to ensure timely ticket resolution and escalation
Create, update, and escalate tickets to local or global IT teams when required
Manage IT hardware assets including installation, relocation, upgrades, disposal, and inventory tracking
Maintain accurate device records in the hardware management system
Operate, test, and troubleshoot AV and conference room systems for meetings and events
Perform basic network support tasks including router and switch configuration, cabling, and rack-and-stack activities
Provide smart hands support for global network teams, including device setup and physical access tasks
Perform ad-hoc technical support, including work outside standard business hours and travel to other sites as required

Qualifications and Skills

Bachelor's degree in any discipline
Strong deskside or onsite support experience
Good experience supporting desktop and laptop PCs, mobile devices, and peripherals
Good experience supporting video conferencing and meeting room technologies
Strong troubleshooting and problem-diagnosis skills across hardware and software environments
Good understanding of incident, request, and ticket management processes
Experience coordinating with multiple IT teams across local and global environments
Good knowledge of IT hardware asset management and inventory processes
Basic networking knowledge including routers, switches, and cabling
Ability to support AV, unified communications, and conference room systems
Good communication skills with the ability to support and guide end users
Flexibility to work outside regular business hours and travel when required

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Deskside Support Engineer (12 months Contract)

Job Description - Deskside Support Engineer (12 months Contract)

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