Digital Copywriter - Bank

Job overview

Work closely with UX/UI designers to craft clear, user-friendly copy in English, Traditional Chinese, and Simplified Chinese, aligned with interface designs across both positive and error scenarios.

Adopt a customer-centric mindset to build consistent and engaging product stories across all digital channels and touchpoints.

Create multilingual materials to support product launches, including website content guidelines, user manuals, app store listings, and communication templates (email and SMS).

Manage and update the digital platform glossary to maintain consistency, accuracy, and alignment with the organization's brand standards.

Review and enhance existing content to improve readability, usability, and navigation.

Conduct research and analysis to inform content decisions, collaborating with cross-functional teams and stakeholders.

Take on additional tasks and responsibilities as needed.

Requirements

• Demonstrated experience in copywriting or a similar position
• Prior exposure to banking or financial services environments is an advantage
• Strong writing, editing, and proofreading skills across English, Traditional Chinese, and Simplified Chinese
• Excellent research and analytical abilities to support effective copy development
• Highly detail-oriented, proactive, and well-organised, with strong time management skills