Digital Experience Executive - Travel Shopping

Cathay Pacific Airways is an international airline registered and based in Hong Kong, flying to over 190 destinations around the world. We are proud of our home Hong Kong, where the company was founded in 1946. Our corporate headquarters are located at Hong Kong International Airport. We employ over 21,000 people worldwide. We are also a founding member of the oneworld global alliance whose combined network serves over 750 destinations worldwide.

Reports To: Digital Experience Manager – Travel Shopping

Department: Digital Experience (DEX)

The job holder will act as the eCommerce product owner ensuring initiatives, deliveries can improve customer experience and fit into Cathay’s digital product portfolio.

Key Responsibilities

• Act as eCommerce product owner and responsible for end-to-end delivery
• Work across different stakeholders (technical/ business teams) to transform business requirements into actionable items to the product development team 
• Collaborate with other product owners to define the proposition/ primary objective of different booking products within Cathay’s digital product portfolio 
• Understand eCommerce platform capabilities and propose optimal solutions to improve customer’s booking experience 
• Work with IT on user stories, to define acceptance criteria and design test cases 
• Conduct UAT to make sure deliverables meets acceptance criteria and provide training to business users if needed 
• Responsible for incident investigation and follow up with stakeholders to ensure proper fix/ workaround is in place in a timely manner

Requirements

• A degree holder in Information Technology, Business or related area with 2 years of experience.
• A minimum of 2 years hands on experience in customer facing digital product development, app development/ loyalty product experience will be a plus 
• Customer centric mindset 
• Innovative/ creative/ able to think out of the box 
• Experience in Mobile app/ Wechat is a plus 
• Strong teamwork and able to collaborate across different teams with good interpersonal skills 
• A fast learner and able to adapt to change

Application Deadline: 13 June 2024

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

*Terms and Conditions Apply

For any frontline recruitment related enquiries, please reach out to us by Whatsapp +852 2747 2298