Digital Product Manager (Payments & Remittance)

Our banking client is looking for a Digital Product Manager to take ownership of the digital payment/remittance. We are keen to look for candidate who is strategic and growth-oriented, with robust data analytics capabilities (particularly Google Analytics and funnel optimization) alongside solid digital product execution skills.

Key Responsibilities

1. Product Strategy & Growth Roadmap

1. Shape and execute the product vision, roadmap, and growth strategy for all everyday-bank digital products.
2. Demonstrate ability to think strategically, identify commercial opportunities, design experiments, and scale products for growth.
3. Evangelize product benefits and unique selling propositions (USPs) both internally and externally to drive adoption and engagement.

2. Data-Driven Insights & Funnel Optimization

1. Strong analytical mindset with proven experience extracting actionable insights from Google Analytics, transaction data, and funnel metrics to drive decision-making.
2. Combine quantitative data analysis with qualitative customer research (verbatims, user immersions) to make sound, data-backed business judgments and feature prioritizations.
3. Continuously optimize conversion funnels, onboarding flows, and self-service features to grow online channel share.

3. Customer Journey Excellence & Benchmarking

1. Drive best-in-class digital customer journeys by conducting rigorous UX reviews and continuously benchmarking our offerings against key competitor banks and regional fintechs.
2. Champion the voice of the customer to ensure frictionless, intuitive, and secure transaction flows (including local payment rails, FPS, cross-border remittance, and anti-scam features).

4. End-to-End Product Execution & Agile Delivery

1. Lead end-to-end product development lifecycles from concept and business requirement gathering to launch, collaborating closely with agile tech delivery squads, UX/UI designers, and regional product teams.
2. Manage backlog prioritization, trade-off evaluations, and ensure smooth, timely go-to-market rollouts.
3. Oversee post-implementation reviews, monitor production performance, manage escalations, and drive continuous enhancement.

Requirements & Qualifications

Education & Experience

1. Bachelor’s degree in Business, Finance, Computer Science, Information Systems, Data Analytics, or a related discipline.
2. Minimum 3–5 years of solid experience in digital product management, digital banking, e-commerce, or digital channel management within financial services.
3. Direct hands-on experience managing payment, remittance, or everyday transactional banking products is highly preferred.

Behavioral Competencies & Soft Skills

1. Agile Experience: Proven track record of working collaboratively within agile product development environments.
2. Communication & Storytelling: Excellent stakeholder management, storytelling, and communication skills; able to translate complex data or requirements into compelling proposals and presentations.
3. Proactive & Resilient: Self-starter with high ownership, curiosity, and the ability to navigate ambiguity, weigh trade-offs, and solve problems creatively under tight deadlines.