Director, Claims

You desire impactful work.

You're RGA ready

RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies, we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview
Implementing RGA Hong Kong Claims Management strategy; Deliver timely and high level of claims service to our clients; Identify and escalate potential risks; develop and maintain good client relationships. Facilitate digitization and automation; review and refine current processes to achieve operational excellence.

What you will do

• Conduct day-to-day claims operations, delivering expert case assessments, consultations, training, and audits in line with treaty terms, RGA standards, and claims philosophy
• Advise on product design, policy provisions, treaty wording, and business proposals to support business development and ensure timely responses to related requests.
• Build and maintain productive relationships with client claims team and other stakeholders to advance strategic objectives
• Conduct analysis, monitor trends and team performance, produce periodic reports. Identify opportunities and escalate issues as needed, in a timely manner
• Support digital transformation initiatives within claims.
• Keeping abreast of relevant life insurance claims trends and issues (including acting as the Claims Team contact for industry bodies).
• Provide guidance, training, and coaching to junior members and help them grow.
• Performing additional duties as assigned by management

Qualifications

• Bachelor's degree or above, with 10+ years of life and health claims experience, including at least 5 years in the Hong Kong market.
• In-depth knowledge of market, products, clients, and regulations. Advanced understanding of medicine, law, accounting, and finance as they relate to life reinsurance risk assessment
• Capable of multitasking and prioritization. Balanced technical skills and business sense. Able to deal with pressure
• High integrity and personal accountability
• Excellent interpersonal, communication, and presentation skills; sound judgment and stakeholder management.
• Familiar with digital tools, strong data analytic skills and creatively thinking
• Professional accreditations such as FLMI, FSI, ACS, or ARA are preferred.

#LI-KW1

What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We're excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience-without considering name, gender, or other personal details-and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.