Director/Senior Director, Digital Strategy & Transformation

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

Job Summary

Lead the development and execution of an enterprise-wide digital strategy, integrating AI and data-driven approaches to drive transformation and innovation across all functions. Champion digital adoption, explore and implement AI solutions to address business needs. Foster a culture of continuous improvement, aligning digital initiatives with business goals and regulatory standards.

The Job

• Develop and implement digital strategy and transformation plans, integrating AI and data-driven approaches to transform business operations and customer engagement
• Oversee digital transformation programs, ensuring seamless integration of digital initiatives across all functions
• Identify, develop, and implement AI use cases to enhance operational efficiency, customer experience, risk management, decision-making, and unlock new business opportunities
• Collaborate with business and technology teams to foster innovation, explore and implement digital and AI initiatives
• Promote digital and AI achievements in internal and external events

The Person

• Bachelor's or Master's degree in Business, IT, or related fields
• 10+ years of experience in digital strategy, transformation, or related roles within insurance or financial services
• Proven leadership and project management skills
• Experience managing cross-functional teams and delivering enterprise-wide initiatives
• Familiarity with regulatory compliance, risk management, and ethical AI practices
• Expertise in digital strategy, AI technologies (including generative AI), data analytics, and digital transformation
• Strong understanding of insurance operations, regulatory frameworks, and emerging industry trends (e.g., insurtech, sustainability, cyber risk)
• Solid experience in driving technology innovations
• Ability to translate business needs into technology solutions and drive adoption
• A combination of hands-on experience in in-house insurance operations and a background of consultancy on digital or technological transformation for insurance or banking industry is highly desirable
• Excellent communication, presentation and stakeholder management skills
• Strong analytical and problem-solving skills
• Up-to-date with industry best practices, including Agile methodology, change management and digital adoption strategies

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.