eCommerce & Client Service Specialist

“The Unusual Experience - It has truly been an extraordinary experience.

It touches your soul with five senses.”

「非尋常體驗，非尋常觸覺。」

We are a Hong Kong-based fashion label established in 2000, currently with over 130 stores in Hong Kong, Macau and the Chinese Mainland.

initial concept is not limited to the customer’s closet; it extends to the pursuit of exquisite style and fashion in all aspects of life. The unique and renowned initial style is made possible by its professional team working together, and living and breathing and creating.

Please visit our company website for more company information.

"The Unusual Experience

It has truly been an extraordinary experience"

Responsibilities: 

• Oversee and manage the day-to-day operations of the eShop and marketplaces.
• Regularly analyze sales performance, customer behavior, and market trends to identify improvement opportunities and drive business growth.
• Develop strategies to drive online traffic and conversions to meet KPIs.
• Collaborate with cross-functional teams to optimize product listings, descriptions, and imagery, creating an immersive and engaging customer experience that maximizes conversions.
• Plan and execute captivating promotional activities, such as seasonal sales, limited-time offers, and exclusive discounts, to increase customer engagement and boost sales.
• Provide excellent eCommerce customer service by promptly monitoring and responding to customer inquiries and feedback, ensuring high customer satisfaction and building brand loyalty.
• Explore opportunities in the overseas marketplace, joint promotion partners and coordinate workflows with all internal and external parties.
• Assist in any ad-hoc projects as assigned by management

Requirement:

• Degree in Marketing, eCommerce, Business Administration, or related disciplines.
• Minimum of 3 years’ experience in eCommerce, preferably with exposure to the retail business.
• Strong knowledge of the eCommerce business model, including fulfillment/shipping needs, customer service, user experience, and promotions planning. Proficiency in Shopify is a plus.
• Ability to work effectively both individually and in a team environment.
• Excellent command of spoken and written English and Chinese, including Cantonese and Mandarin.

Interested parties please send your resume with current and expected salary to us via [email redacted, apply via Company website] .

Please visit our company website at for company information.

All information received will be treated in strict confidence and for recruitment purpose only.