eCommerce & Customer Service Executive

“The Unusual Experience - It has truly been an extraordinary experience.

It touches your soul with five senses.”

「非尋常體驗，非尋常觸覺。」

We are a Hong Kong-based fashion label established in 2000, currently with over 130 stores in Hong Kong, Macau and the Chinese Mainland.

initial concept is not limited to the customer’s closet; it extends to the pursuit of exquisite style and fashion in all aspects of life. The unique and renowned initial style is made possible by its professional team working together, and living and breathing and creating.

Please visit our company website for more company information.

"The Unusual Experience

It has truly been an extraordinary experience"

Responsibilities: 

• Responsible for daily eCommerce operations include managing website content, banner update and promotion rules update etc.
• Coordinate with different departments on advertising campaigns graphic requirements
• Manage product mix and assortment planning on assigned platforms
• Responsible to handle customer' enquiries or complaints in a friendly, professional & courteous manner via Telephone, Livechat and Email
• Conduct research and reports on market/ customer data/ post-campaign to improve brand awareness, customer engagement and lead generation
• Handling daily report, inventory planning & logistics arrangement with different internal and external parties
• Prepare marketing/promotional materials (design, copywriting, proofreading, etc.)
• Measure and report the performance of all digital marketing platforms to optimize conversion and revenue
• Initiate and execute digital marketing, including SEO/SEM, marketing database, email, social media, display advertising and affiliate campaigns
• Ad-hoc projects as assigned

Requirements:

• Non-degree Tertiary or above in Ecommerce, Marketing or related disciplines
• 1-2 years of experience in eCommerce or related experience
• Experience in using Shopify is highly preferred
• Knowledge of designing tools, photoshop, adobe illustrator will be an advantage
• Strong sense of responsibilities, teamwork, detail-oriented and well-organized
• Ability to work independently in a fast-paced environment
• Good command of spoken and written English and Chinese, including Cantonese and Mandarin

We are looking for candidates who have a forward-looking vision, creative, energetic, and strong fashion sense candidate. We offer good development as well as regional and local career advancement opportunities.

Interested parties please send your resume with current and expected salary to us via [email redacted, apply via Company website].

Please visit our company website at for company information.

All information received will be treated in strict confidence and for recruitment purpose only.