Electronic Trading - Application Support Analyst, Top Foreign Bank, Hong Kong

Key Responsibilities

• Be responsible for the trading applications of Equities & Derivatives Trading (Stocks, ETF, Warrants, Options & Futures) on various APAC markets in Windows/Linux platform
• Required to support traders, troubleshoot and diagnose functional and technical issues in the production environment
• Management and tracking of daily production problems and user request; ensure effective and timely resolution and communication to the client; report bugs back to local / overseas development teams
• Be responsible for handling business-driven or exchange-driven projects
• Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems.
• Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems.
• Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures.
• Provide system and process documentation/
• Morning / Lunch shift duty, weekend and holiday work are required.

Specific Qualifications

Technical and Behavioral Competencies

Mandatory:

• Good business knowledge on cash and derivatives products and market rules.
• Experience with system monitoring.
• Good technical / scripting knowledge on Linux/Unix environment.
• Basic network protocol knowledge (FIX/UDP/TCP, …).
• Takes initiative and is results driven.
• Strong decision making and analytical skills.
• Ability to innovate
• Strong team player
• Excellent interpersonal and communication skills
• Proficiency in Excel/VBA
• Proficiency with Python in Linux & Windows environments
• Fluent in English

Qualifications and Experience

• University qualification with IT Major
• Minimum of 2 years experience in trading support

Other Value-added Competencies

• Batch scheduling system
• Knowledge on Fixed income products