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End User Services Support Engineer

icon building Company : Millennium Management, Llc
icon briefcase Job Type : Full Time
icon geo-alt Hong Kong

Number of Applicants

 : 

000+

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Job Description - End User Services Support Engineer

End User Services Support Engineer

The End User Services Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast pace financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.

Principal Responsibilities
  • Deliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner.
  • Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
  • Produce technical documentation/knowledgebase articles.
  • Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
  • Strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.
  • Ability to work independently and under pressure.
  • Flexible in approach, comfortable dealing with ambiguity when necessary.
  • Contribute ideas to improve current technology and team operations.
  • Identify and help to automate processes within Infrastructure.

Qualifications/Skills Advantageous
  • Must have experience working at a finance company supporting trading applications
  • Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.
  • Onboarding users onto technology systems including remote workstations.
  • Familiar with PC hardware\software troubleshooting and deployment practices for desktops.
  • Ability to troubleshoot\script in Python\PowerShell.
  • Citrix VDA infrastructure and application support including Dell thin terminals.
  • Experience in enterprise change management and outage escalation procedures.
  • Able to effectively provide support to remote locations including home setups.
  • Comprehensive knowledge of Windows 10\11, Microsoft Office 2021/O365.
  • Broad understanding of mobile tech including Intune, Android and IOS devices.
  • Cisco and IPC phone support.
  • Webex\Zoom\Slack\Teams support including Video calls & content sharing.
  • Experience working with 3rd party vendors to resolve complex issues.
  • Excellent written and verbal communications skills as well as strong customer service experience.
  • Demonstrate an ability and interest in having a hands-on approach to the trade floor support function.
Original job End User Services Support Engineer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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