End User Support Engineer | Global Hedge Fund

• Act as a senior point of contact for end-user technology support across a fast-paced, enterprise environment
• Diagnose, troubleshoot, and resolve complex issues related to hardware, operating systems, applications, and user access
• Provide high-touch technical support to employees, including business-critical users and senior stakeholders
• Coordinate incident response and escalation for high-impact or firm-wide technology issues
• Partner closely with infrastructure, engineering, and business technology teams to deliver seamless user experiences
• Manage and track recurring technical issues, identifying root causes and driving long-term solutions
• Support and administer end-user devices, mobility solutions, and collaboration technologies
• Contribute to technology improvement initiatives, system rollouts, and operational projects from planning through execution
• Operate effectively within a global, collaborative team while maintaining strong ownership of local responsibilities

• 6+ years of hands-on experience in end-user support or IT operations within a large-scale, fast-moving organization
• Strong ability to prioritize independently and operate under pressure in a high-demand environment
• Proven experience balancing project work with day-to-day operational support
• Advanced troubleshooting skills with a structured and methodical approach to problem resolution
• Expert-level knowledge of Windows and macOS environments; working knowledge of Linux, iOS, and Android
• Solid experience with device management and endpoint security, including corporate-owned and BYOD models
• Practical knowledge of SaaS platforms and identity integrations (e.g., SSO, device management, cloud productivity tools)
• Working knowledge of core enterprise technologies such as Active Directory, DNS, DHCP, email systems, networking fundamentals, and VPNs
• Experience supporting collaboration, messaging, and video conferencing platforms, including meeting room and A/V setups
• Excellent communication skills with the ability to engage effectively with both technical and non-technical stakeholders at all seniority levels

"Sanderson-iKas" is the brand name for the following companies incorporated in Hong Kong: Sanderson Solutions International (Hong Kong) Limited (Business Registration no.53741924) and iKas International (Asia) Limited (Business Registration no.39818987)

Website: www.sanderson-ikas.hk