End User Support Specialist (APAC)

Our Asset Management firm client is looking for End User Technology Specialist (APAC) to join their regional End User support team.

Key Responsibilities:

• Act as a trusted advisor for business and technology matters across APAC offices.
  
• Provide daily end‑user and desktop support (VDI, Office 365, Mobility, Citrix, Exchange Online).
  
• Deliver technology training sessions and onboarding for new hires.
  
• Manage desktop configuration via SCCM and asset management in ServiceNow.
  
• Support and troubleshoot PCs, Macs, mobile devices, and related software/hardware.
  
• Coordinate with global IT teams on technology issues, incidents, and changes.
  
• Stay updated on new technologies and continuously document knowledge for internal use.
  

Key Qualifications:

• Bachelor's degree preferred; 10+ years' IT support experience (financial services a plus).
  
• Strong client-facing, communication, and interpersonal skills with executive presence.
  
• Proficiency in Windows, Mac, Office 365, Zoom, Teams, and Citrix environments.
  
• Experience with ITSM tools (ServiceNow) and Active Directory management.
  
• Working knowledge of Market Data systems (Bloomberg, FactSet) and telephony tools.
  
• Fluent in English and proficient in Chinese for business communication.
  

"Sanderson-iKas" is the brand name for the following companies incorporated in Hong Kong: Sanderson Solutions International (Hong Kong) Limited (Business Registration no.53741924) and iKas International (Asia) Limited (Business Registration no.39818987)

Website: www.sanderson-ikas.hk