Engineer, Desktop Support

Overview:



Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have a minimum of 5 years' experience at a hedge fund/financial institution, supporting MS Windows Desktop/Server environments leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask.



In the role of Desktop Support Engineer, the employee responsibilities will include:

• Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)


• Office 365 applications and Windows 10 operating system support


• Microsoft Active Directory and Office 365 Exchange Online management


• Citrix Cloud/Microsoft Azure VDA/VDI platform management and support


• HP Workstation, HP Thin Client, Lenovo laptop management and support


• Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration


• Mobile device (iOS, Android) support managed through MDM platform (MobileIron)


• Supporting video conferencing systems (Zoom, Neat, Poly)


• Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)


• Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)


• Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk


• Office moves and build outs


• Device inventory and asset management


• Employee onboarding/offboarding

QUALIFICATIONS & REQUIREMENTS:



In order to effectively represent the Company and communicate with clients, the employee must be someone who has:

• Minimum 5 years desktop support experience at hedge fund or investment advisor


• Exceptional customer service with strong written and oral communication skills


• Strong drive and passion for technology and self-development


• Strong problem-solving skills, high attention to detail and quick to learn both user and system environments


• Ability to work independently and multi-task


• Keen attention to detail, with commitment to follow through and follow-up


• Extensive understanding of desktop support standards and best practices including related hardware and software


• Experience supporting mobile devices


• Experience supporting remote users and troubleshooting remote VPN/VDI connections


• Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus


• Travel may be required across all office locations for coverage and/or initiatives

Don't have all of the skills listed above? Have extra skills you think are important that we haven't thought of? Please, let us know by applying and telling us a bit more about yourself and why you think you're qualified!